Shipping policy

Shipping Policy

At Solace, we aim to provide a reliable and convenient shipping experience for every order.

Shipping Time

Orders are typically delivered within approximately 7–12 business days. Delivery times may vary slightly depending on the destination, shipping carrier, customs processing, and other circumstances beyond our control.

Order Processing

Once your order has been successfully placed and processed, it will be prepared for shipment. You will receive tracking information when your order has been shipped, allowing you to follow its delivery progress.

Tracking

A tracking number will be provided once your order has been dispatched. Please allow some time for tracking information to become active after the shipment has been handed to the carrier.

Multiple Items

If your order contains multiple products, items may be shipped separately depending on product availability, fulfillment location, or shipping method. As a result, you may receive multiple packages at different times.

Delivery Delays

While we work with our shipping partners to deliver orders within the estimated timeframe, delivery dates are not guaranteed. Delays may occur due to carrier operations, customs processing, weather, holidays, or other circumstances outside our reasonable control.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order. Solace is not responsible for delivery issues or delays resulting from incorrect or incomplete information provided by the customer.

If you have any questions about your shipment or tracking information, please contact us through the contact information provided on our website.