Refund policy

Return & Refund Policy

We want you to be completely satisfied with your purchase. If your order arrives damaged, defective, of poor quality, or you receive the wrong product, please contact us as soon as possible so we can assist you.

Damaged, Defective, or Incorrect Items

If your product arrives damaged, defective, of poor quality, or is different from what you ordered, we may provide a refund or send a replacement at no additional cost.

In these cases, you will generally not be required to return the item. You may keep the product while we process your refund or replacement.

Returns for Personal Reasons

We do not offer refunds or replacements for personal reasons, including ordering the wrong size, changing your mind, or simply not liking the product.

If you still wish to return an item for a personal reason, the item may need to be shipped back to our designated warehouse in China. Return arrangements and eligibility will be reviewed on a case-by-case basis.

How to Contact Us 

If you experience an issue with your order, please contact us with your order number and details of the issue. We will review your request and provide the appropriate solution. (support@solacestore.co)

We reserve the right to review each return, refund, or replacement request individually based on the circumstances of the order.